MetalTopNY Privacy Policy
Effective Date: September 2, 2025
The Straight Talk Version
Hi, I’m Joe from MetalTopNY. Before we get into the legal stuff, here’s what you need to know: We respect your privacy. We don’t sell your information. We only use it to provide roofing services and keep you updated about your roof. That’s it.
Information We Collect
When you contact us for a roofing estimate or service, we collect:
What You Tell Us:
Name and address (we need to know where to install your roof)
Phone number and email (to schedule appointments and send estimates)
Property details (roof size, type, specific concerns)
Insurance information (if you’re filing a claim)
Automatic Collection:
IP address and browser type (standard website stuff)
Pages you visit on our site
How you found us (Google, referral, etc.)
How We Use Your Information
To Provide Services:
Schedule inspections and installations
Create accurate estimates
Process payments
Handle insurance claims
Send appointment reminders
To Run Our Business:
Improve our services based on feedback
Send occasional updates about Queens weather alerts or maintenance tips
Let you know about seasonal promotions (you can opt out anytime)
To Meet Legal Requirements:
Maintain records as required by NYC building codes
Comply with warranty obligations
Respond to legal requests (rare, but it happens)
Who We Share Information With
Our Team:
Our installation crews (they need your address and project details)
Our office staff (for scheduling and billing)
Service Partners:
Metal suppliers (for special orders only)
Insurance companies (only if you’re filing a claim)
Our scheduling software provider (SecureSchedule Pro)
When Required:
Building inspectors (permit information only)
Legal authorities (only if legally required)
We NEVER:
Sell your information to marketing companies
Share your info with competitors
Use your project photos without permission
Data Security
We protect your information like we protect your roof – seriously. We use:
SSL encryption on our website
Secure, password-protected databases
Limited access (only employees who need it)
Regular security updates
That said, no system is perfect. While we do our best, we can’t guarantee 100% security (nobody honest can).
Your Rights
You can:
See what information we have about you
Correct any errors
Delete your information (except what we legally must keep)
Opt out of marketing emails
Get a copy of your information
Just call us at (718) 555-ROOF or email [email protected].
Cookies
Our website uses cookies to:
Remember your preferences
Understand how you use our site
Keep our forms working properly
We use:
Essential cookies (required for the site to work)
Analytics cookies (Google Analytics to improve our site)
No advertising tracking cookies
You can disable cookies in your browser, but some features might not work properly.
Third-Party Links
Our site might link to:
Manufacturer warranty pages
Insurance company claim forms
Weather services for Queens
We’re not responsible for their privacy practices. Check their policies before sharing information.
Children’s Privacy
Our services are for property owners. We don’t knowingly collect information from anyone under 18. If you’re under 18 and need roofing info for a school project or something, have a parent contact us.
Changes to This Policy
We might update this policy occasionally. If we make big changes, we’ll post a notice on our homepage. The “Last Updated” date will always show the most recent version.
California Residents
If you live in California but need roofing in Queens (maybe for a rental property?), you have additional rights under CCPA. Contact us for details.
Contact Us
Questions about privacy? Want to exercise your rights? Just reach out:
Privacy Contact:
MetalTopNY
Email: [email protected]
I personally read every privacy inquiry. If you’re not comfortable with how we handle your information, tell me. We’ll make it right.
The Bottom Line
We’re roofers, not data brokers. We collect what we need to fix your roof, keep it simple, and respect your privacy. Your information stays in Queens, just like our business.
Last Updated: September 2, 2025
